FAQ

What does a physiotherapist do?

As Physiotherapists, we take a holistic approach when addressing your physical wellness. Our role is to enhance your body’s ability to adapt to various challenges by assessing your movement, strength, and function while considering your emotional, psychological, and social well-being. We help you find strategies so you can recover faster, return to the activities and fitness that you love, and ultimately stay healthier.

When should I see a physiotherapist?

Think about coming to see us if you have a condition, an injury, persistent tension or pain that affects how you function everyday. We also LOVE prehab! This is why we have created specialty programs focused on building strength, resiliency, and mobility whether your goal is to lift your grandchild, run a marathon, or stretch it out on a yoga mat. To learn more about our specific offerings, take a peek at our Services, or read on to more specific FAQs.

Is physiotherapy covered by my workplace insurance?

Oftentimes physiotherapy is a part of your comprehensive workplace health insurance. Woo-hoo! If you are planning to use health insurance to help cover the cost of physiotherapy, remember to visit your insurance company's website to ensure adequate coverage.

Do I need a doctor’s referral?

NO. In Ontario, physiotherapists are considered primary healthcare practitioners. Oftentimes though, we work with your doctor to ensure we check-off all boxes on your road to healing.

What should I wear?

We want you to be comfortable. Wear clothing that allows you to move freely and enables us to assess the area of concern - like athletic shorts, a t-shirt, or a tank top (open back is best). If you forget, no worries - we have some available for you to borrow in the clinic. To help keep our space clean for everyone, we have a no outdoor shoe policy. You are welcome to bring your own indoor slippers if you are uncomfortable barefoot.

What should I expect during my first physiotherapy visit?

After being greeted in our warm and modern space, you’ll meet with your physiotherapist in your own private exam room.  Your session will be unique, because it is all about you and your specific needs. You will discuss your symptoms, challenges, expectations and individual goals. Gaining a thorough understanding of your journey before we dive into the physical part of the assessment is key to building a successful plan of care for you. Oftentimes, we will get started with your treatment right away to gain a feel for how you respond to our interventions. You will leave your session with a much better understanding of your symptoms and have confidence in our action plan moving forward.

What should I expect during my Initial Pelvic Health visit?

As with traditional physiotherapy, you’ll of course meet with your specialized pelvic health physiotherapist confidentially in your private exam room to maximize comfort and privacy. We will begin by discussing your symptoms, past medical history including births, surgeries, bladder/bowel habits and sexual health as well as other relevant musculoskeletal injuries or traumas. Next, we will perform an in-depth exam. Depending on your symptoms and level of comfort, an external and/or internal exam may be performed. We will then discuss all of our findings and establish a plan of care with specific goals and recommendations.

How should I prepare for my online physiotherapy session?

Connecting with us virtually is a simple process, whether planned ahead or needed as a last minute switch - we’re here for you. First, check your email and complete MOOV’s Telerehab Consent Form ahead of your session. Take another peek in your inbox for a separate email from Jane with video joining details. We recommend using the test your device feature once you receive the email, as well as using the recommended browsers (Chrome, Firefox, Safari). You will receive another email 30-minutes prior to your appointment time with a new link to join the video; clicking this will open a new browser and you’ll be all set to go online for your appointment

Next, ensure you have a quiet and private area in your home with enough space to lay down, stand and move freely. Having exercise equipment, or alternatives may be helpful but you can always consult your physiotherapist beforehand. Make sure your selected area has a strong internet connection and charging ports for your device

Set up your device and log in 5-minutes early to allow yourself enough time to make sure your camera and microphone are working and work out any glitches.

Remember, you can always call our clinic for set-up tips or troubleshooting, but we expect this will be a reliable option you can trust. We look forward to seeing you online!

What should I expect when I participate in the MOOV Strong Program?

Simply said, you will do the hard work. After going through your history and setting your goals, we are going to establish a baseline for your load tolerance and strength for various functional movements.  We will be looking at your default strategies, your form, and the volume of reps you can complete in a given exercise. This will allow us to gather information to create effective exercise programming tailored to your individual capabilities and goals. Each follow-up session is then specifically curated for you to ensure continuous progress is made throughout each phase of your programming to get you stronger and the most functional version of you.

What is the difference between the Initial Physiotherapy Assessment for Runners, the Running Gait Analysis Session, and the MOOV to Run Program?

All of these sessions are part of our Running Rehab Services and are completely tailored to help you achieve your own goals, whether you’re new to running, inconsistent with it, or a seasoned pro.

Our Initial Physiotherapy Assessment for Runners is for individuals that are experiencing pain related to running. Your physiotherapist will be doing an in-depth evaluation of your specific complaint, as well as a detailed look at your running training plan to find effective strategies to address your symptoms and keep you running.

Our Running Gait Analysis Sessions focus on your running technique. It involves a detailed conversation about your history as a runner, including previous running related injuries/challenges, a scan of your strength and mobility and a thorough biomechanical examination of your running technique using video software… neat, right?

Our MOOV to Run Programming focuses on your resiliency as a runner. The Initial MOOV to Run session establishes your baseline in strength and mobility to create a customized exercise routine to supplement your running plan. You and your physiotherapist will discuss the best way of implementing this exercise routine and the frequency at which it should be performed and progressed for best results.

What is the difference between yoga and yoga therapy?

If you're wondering what Yoga Therapy looks like at MOOV and, more specifically, how Yoga and Physio are combined, please read on…Yoga Therapy can serve as an amazing form of rehabilitation following specific injuries. It’s a fantastic addition to your physio plan in increasing mobility, strength, balance - you name it! ⁠It’s also a great tool for pain management.

As we know, many people suffer from pain that is intensified by stress. Through the incorporation of yoga and breathwork, we can make significant strides in calming the nervous system. Lastly, there are huge benefits of Yoga Therapy for those of you who are already Yogis!

Maybe you're already practicing yoga (whether new to it, or seasoned), but would benefit from tweaking some of your postures and flows to enhance your practice and injury prevention; we can help from a physio perspective with this too.

As with your regular treatment, we create a customized plan of care that will incorporate yoga therapy practice and techniques to move you forward to recovery.

Do I need an assessment for an injury that I have already been treated for in the past?